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Balancing Automation, Technology and Human Connection

Last week, evolv was proud to sponsor an enlightening webinar as part of ARCET Global‘s Customer Centricity World Series. The session, titled ‘Balancing Automation, Technology, and the Human Connection,’ offered a deep dive into the intersection of operations, digital transformation, technology, and customer experience. This event will provide insight into how to strike the right balance between growing AI capabilities and data-driven businesses, and how to use technology to boost customer experience without sacrificing the vital human touch. It’s an exciting chance to learn, grow and connect – all from the comfort of your own home or office.

The panel featured all-star list of featured evolv clients including Adam C, Sr. Director of Risk Infrastructure at SoFi, Amy Hockman, VP of Digital Experience at Patelco Credit Union, Bill Wade, CIO of Independent Financial, and our industry CX expert consultant, Margaret-Anne Heyland. Our featured host was none other than Mr. “Radio Voice” himself, Marlan Hardie.

We are thrilled with the positive response to our webinar and look forward to more such insightful events. Stay tuned for more events like this from evolv Consulting!

For anyone who missed the live event, visit: https://www.youtube.com/watch?v=ResEaTj6uDg