Enhanced Customer Experience through Accelerated LOS Implementation

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Supreme Lending, a national mortgage lender with presence in all 50 states, desired to implement a new Loan Origination System to improve its customer’s experience, modernize its technology, and to maintain compliance. The new system supported every business group from Origination to Servicing to Capital Markets, including 1,500 Loan Officers and 200+ Branches. This all required implementation within 6 months, a record timeframe in the industry for this type of project.

action plan

Beginning with Strategy and Program Management support, evolv closely partnered with Supreme’s Executive Leadership Team to gain a comprehensive understanding of the current and desired future states, and the downstream impacts of each. evolv partnered with Leadership, IT, Operations, Product, PMO, Business Intelligence, and Branch teams along with multiple vendors, 3rd party service providers, and end-users.

Our work included leadership of planning, execution, testing and acceptance of the LOS implementation with a project team of 120. Through alignment across all stakeholders, the team developed a clear definition of urgency which enabled real-time prioritization of critical and time sensitive items, down to the day/hour. This well-communicated, agile approach can be credited with the remarkable project timeline.



Collaborated closely with Supreme’s Executive Leadership Team to understand current and future states, and their downstream impacts.


Led planning, execution, testing, and acceptance of the LOS implementation with a diverse project team of 120 members.


Established clear urgency definitions and enable real-time prioritization of critical tasks, ensuring alignment across all stakeholders for a remarkable project timeline.


Successful training and deployment

of 2,500 users onto the new Loan Origination System within a record time frame and in compliance.

Seamless transition to the enhanced system

with no downtime, leveraging efficiencies for optimal performance.

Realized average time savings of 45-60 minutes per loan file

 contributing to increased productivity and operational efficiency for the lender.

“We brought on evolv to lead our loan origination software implementation at program and project level. It was a companywide effort under incredibly tight deadlines, and they played an integral part in our success.” – Mills Landon, Chief Strategy Officer

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