Predict which policyholders will shop competitors and intervene precisely
Problem Statement
Retention efforts are generic and poor targeting loses an average of 15% of customers annually at renewal – wasting discount budget on loyal customers while missing those shopping competitors. Policy, billing, claims, and interaction data sit in silos, preventing a 360 customer view.
What's holding you back
Siloed data models prevent 360 view
No actionability – score but no campaigns
Ignoring payment behavior
Generic campaigns waste 60% of budget
Don’t know which customers shopping
What success looks like
Retention increases 2-4 points
Discount spend decreases
Campaign ROI increases 300%
Targeted interventions before shopping
Lifetime value data clear
How evolv helps
Unifies policy, billing, claims, and interaction data creating complete customer view
Builds explainable churn models with daily refresh and propensity scoring
Integrates with CRM enabling targeted, automated retention campaigns