Equip frontline teams with unified, AI-assisted insight to reduce time and improve outcomes
Problem Statement
Customer information is fragmented across systems, slowing frontline resolution. Agents lack unified transaction views, AI summarization is absent, and limited fraud context increases handle times and reduces satisfaction.
What's holding you back
Disconnected sender profiles across systems
Manual data retrieval slowing agents
No unified transaction view
Limited AI summarization
Data overload without prioritization
What success looks like
Reduced average handle time
Increased first-call resolution
Improved customer satisfaction
Fewer disputes escalated
Agents equipped with realtime risk context
How evolv helps
Creates unified sender intelligence layer with AI summarization and role-based controls
Embeds insights into workflows agents use daily for faster, more informed decisions
Provides real-time risk context improving fraud detection and cross-sell opportunities